IT INFRASTRUCTURE SUPPORT

1. Virtualization
   

• • VMWare Infrastructure Management: Support the deployment of Data Center, vCenter, ESX host, etc.
  • VMWare Infrastructure Administration: Deployment of Machines, Management of resources, Networks, etc. in coordination with ITS Engineering.
  • Horizon View Management & Administration: Horizon View environment deployment through management & administration.
  • Hyper-V Administration – Cluster & Resource: Create, configure and delete VMs, VM checkpoints, virtual disks, virtual switches, and network adapters, as well as modify various Hyper-V settings.

2. AD, Exchange and O365

• • AD Users & GPO Administration: User provision, update, modify, and assign permission and support GPO provisioning & assignment as needed.
  • On-Premises Exchange Administration: Manage on-premises exchange, administer user provisioning, create mailbox & shared mailbox, etc.
  • Administration of O365: User management, shared mailbox, permission, group, contact, etc.

3. System Administration
   • 24/7/365 monitoring of our Tools and Services On-premise and Cloud: Respond and resolve alerts from our monitoring systems and escalate when required.
   • DNS System Administration – External & Internal: Create, update and modify of internal DNS and support external DNS functions when required.
   • Windows System Management & Administration: Evaluate, Install and manage windows system
   • Linux Build & System Administration: Evaluate, install and manage Linux system.
   • Mimecast System Administration until Migration to O365: Create policy, blacklist, whitelist, message trace, etc.

4. Security & Patching

• • SSL Certificates Management & Deployment: Creating certificates through CA Authority, 3rd Party SSL certificates deployment, etc. in coordination with ITS engineering and application teams.
  • Ensure Security & Efficiency of IT Infrastructure: Securing system through deploying Antivirus, forensic Tools, Syslog & running those efficiently.
  • SCCM Deployment/Rollouts – Application: Rollout of Application through SCCM.
  • Patch Management & Rollout (SCCM, KACE K1000): Patch Management through SCCM and KACE.

5. Support & Troubleshooting
   • Troubleshoot System Issues & Outages: System Troubleshooting and resolve issue.
   • Respond & Resolve Help Desk Requests in ITS-SYSTEMADMIN Queue: Monitoring JIRA ITS – SYSTEMADMIN Queue and help out to resolve it.
   • Provide 1st or 2nd Tier Technical Support on questions/issues as assigned: Accountable support and answering question or query.
   • L3 Escalations for Incidents/Problems: 3rd Tier issue investigation and escalate to Sr. Engineers as required.

6. Performance & Monitoring

• • Capacity Monitoring and Reporting: Monitoring Data Center capacity and recommend actions when necessary
  • Management of Backup Restoration & Monitoring: Monitor backup and execute restores requests as required. Major incidents or DR require ITS Engineering engagement.
  • Performance Monitoring and Reporting: Implement and monitor network traffic and security monitoring software, and optimize server performance. 

7. Others

• • SimpliVity Infrastructure Management – Storage Monitoring, Primary and Disaster Recovery (DR) Backup policy, Ensuring Backup, etc: Managing SimpliVity Environment, Deployment and administration.

• • Build end user deployments and manage rollouts: Manual Deployment of End user Application and rollouts.

• • SQL Server Provisioning: Install and configure SQL Server related software (i.e. DB Engine, SSIS, SSRS, SSAS and DQS) on physical and/or virtual infrastructure.

• • SQL Server Provisioning: SQL Server upgrades/patching applying only when part of a formal project plan or as part of a problem resolution.

• • Database Provisioning: Creation, cloning, and migration of databases in or to production and nonproduction environments

• • HA/DR: AlwaysOn (i.e. FCI or AOAG) configuration including Failover Cluster Manager expertise

• • HA/DR: Database Mirroring, Log Shipping and/or SQL Replication configuration

• • Database Maintenance: Backup/restore of databases ensuring best practice procedures and validation of backups that are restorable for successful database recovery

• • Performance: Environment analysis of performance with recommendations for configuration and/or index and code changes.

• • Monitoring: Monitoring of the health of the SQL Server environments related to performance issues, errors and space management including those that bring a SQL instance down.

• • Monitoring: Monitoring job failures and remediating when they occur.

• • Code Deployment: Given procedure from application teams to deploy T-SQL scripts and/or SSIS packages.

• Security: Providing access and privileges based on well-defined security policies and acting as the gatekeeper of corporate data challenging access requests when they are unclear in any aspect.

ReliSource has hands-on experience in Penetration Testing for PCI-DSS and ISO 27001 compliance for systems and networks such as: Web App, Spam Email Filter, Firewall, User Name & Password, Fix Update, Ports, Wi-Fi, HTTP, 8 Character PW, Username, Log In Lock, Generic Message, Special Character, Alert Message, Registry Entry, Doc Scan, GET, ARP Spoofing, Input String, SQL Injection, Site Scripting, Access Log, Directory Browsing, User Name & Password Hardcode, Memory Leak, Trojan Attack, Brute Force Attack, DDOS Attack, Client Server Req. and App & DB Update.